The catchphrase “managed service” has long been employed by IT suppliers and senior executive. It is a phrase that promises improved agility, reduced cost, and overall better outcomes. However, those in the trenches suspect that existing providers rebrand their contracts as managed services without any real change. For executives, the optimistic scenarios of improved IT performance seem as far away as ever.
Here at Business Analysts, we introduced a BA managed service about twelve months ago. We made a series of commitments that have helped us to create a different kind of managed-service model from traditional delivery models. And we have pushed through the painful internal changes that come with a genuinely different approach.
The good news is that we received some evidence recently that our BA managed services really do what it says on the box.
A managed service is an approach to outsourced services where the provider commits to level of performance as opposed to a level of resourcing. In the business analysis space, we commit to a level of quality and breadth. We are able to define what good business analysis is and deliver it over the range of analysis requirements in any organisation.
We ask our clients that they consider us their partners and focus on outcomes as opposed to inputs. The managed-service model is advantageous to both the customer and supplier if the correct relationship is established.
So, last month we were in discussions with a client about extending a managed service that we have in place. They had to go through a rigorous in-house justification to sign the contract. To that effect, they studied the performance of the managed service we delivered and compared it with the equivalent previous period, when they were not using managed services.
This is what they found:
- a cost saving of 29% on direct business analysis costs (a 2.5% reduction of total program budget)
- an annual cost saving of $100k on onboarding and inducting BA contract staff
- a measurable reduction in administrative overhead
- a significant reduction of risk associated with contractors leaving the organisation
- improved client satisfaction from departments engaged in technology projects
much-improved information for decision making, based on robust and unconflicted analysis
These outstanding results have come from a fantastic commitment from staff on both sides to make the arrangement work. Our common goal has been to provide quality analysis to the business through the projects and programs we deliver.
Is it time you thought about a BA managed service for your business? Want to know more about using a BA managed service? Contact us: firstname.lastname@example.org.
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