“If you are on the wrong road, progress means doing an about-turn and walking back to the right road;” CS Lewis
If you look around your own business, do you see departments overwhelmed with business as usual? Are there pet projects swallowing the capital budget, with minimal strategic impact? Endless reorganisations with little rationale? Software purchased because someone liked the glossy brochure and the vendor said it was good? These are symptoms of strategies that fail in their execution more than in their design.
Business Analysts Pty Ltd (BAPL) has developed up a way to escape the strategy to operation mud bath. It involves taking a process based approach to strategy and driving outcomes through identifying the business value stream.
Take for example a company that wants to improve its customer satisfaction. BAPL would start by modelling all the business processes into a unique map for that company (“processes on a page”). We would then work with managers to understand which are the processes that really drive customer satisfaction.
These might for example include the call centre processes, the product delivery processes and the billing process. If managers don’t have a good understanding of the drivers, then we may need to do some targeted research. The sum of all these processes is what we term the ‘business value stream” for customer satisfaction.
We take the business value stream processes and prioritise them. This considers both their impact on the target (improved customer satisfaction) and the improvement opportunity for that process. The output is a list of processes that need improving to deliver on strategy. BAPL can help you improve your processes, with pricing based on the number of processes.
The exciting aspect is when you run this analysis across the whole company. You will see the various value streams represented in the processes on a page. If you look for overlaps, you might find common processes that can deliver significant strategic benefit from improvement. Conversely you might find effort being put into processes that have little impact on the value streams, and hence the strategy.
So if you want your strategy to head in the right direction, talk to us at BAPL.