Customer Experience (CX) is the new black! by Gareth Jones, practice manager

Customer journey is a great technique to improve the Customer Experience (CX). “You’ve got to start with the customer experience and work back toward the technology, not the other way around.” Steve Jobs – The customer, not technology, must be the core of your strategy. As customers are driving consumption in the digital age, it […]

Collaboration, Collaboration, Collaboration – by Pascale Weir, business analysis consultant

A good Business Analyst is always focussed on stakeholder management, helping  elicit, specify, analyse and manage their needs to help them improve their business. This is very simple when the Business Analyst is engaged purely for this purpose, and the stakeholders are clear. However, BAs often work as part of a team to assist with […]

Business Analysis in the Age of Automation by Bill Oakes, business analysis consultant

Mckinsey put out a report earlier this year where they opined that Artificial Intelligence (AI), Machine Learning (ML) and robotics are ushering in an ‘age of automation’. They estimate that 49% of activities in the workforce can be replaced through automation that is available today. Having the technology available is only one facet that organisations […]

Why you should hire a BA practice, not an individual BA? by Gareth Jones, practice manager

Business analysis is a broad subject that can cover anything to do with innovation, people, process, and technology—and this is on top of supporting the six knowledge areas that underpin both large iteration and Agile approaches. It stands to reason that, given the complexity and growing streams of business analysis, no single individual can be […]

Improving your organisation’s cyber security

Improving your organisation’s cyber security by Rakesh Naik, BAPL business analysis consultant “The cyber threat facing australia is undeniable and unrelenting. An issue that once only concerned IT security professionals now extends to the boardroom, to shareholders and to individuals.” Australian Cyber Security Centre Whether you’re a small company or a large enterprise, the monetary […]

Why good business analysis is a CIO’s best friend!

A CIO needs a trusted partner to facilitate joint ownership between business and IT to deliver business value, reduce risk, and remove project blockages. Business analysis is about improving business performance. It is the foundation for innovation, business agility, cost reduction, cyber security, and risk control. Good business analysis allows you to deliver better products […]

BA managed services really work! – Business Analysts

The catchphrase “managed service” has long been employed by IT suppliers and senior executive. It is a phrase that promises improved agility, reduced cost, and overall better outcomes. However, those in the trenches suspect that existing providers rebrand their contracts as managed services without any real change. For executives, the optimistic scenarios of improved IT […]

Why You Need Good Business Analysis Better Business Performance!

Why You Need Good Business Analysis Better Business Performance! Every organisation performs business analysis and good business analysis is all about better business performance. Together, technology and good business analysis is the key to superior results. By using an expert in business analysis, your projects or actions will be created for you to the highest […]

Why You Need Good Business Analysis to be successful with technology projects.

A great ‘Business Analyst’ can cost the same as an average one. So why would you settle for less? Together, technology and good business analysis is the key to superior results. By using an expert, your projects or actions will be created for you to the highest of standards. Also bringing you a far lower […]

Does your project have a Business Requirement Specification (BRS), if not, why not?

If the answer is no then your project maybe the: 47% “Unsuccessful projects fail to meet goals due to poor requirements” Project Management Institute (PMI) or 3 of the top 5 reasons projects fail are related to requirements: Users are not involved enough in requirements definition, requirements are incomplete or don’t meet acceptance criteria, requirements are […]