• Case Studies

Agile

Businesses need to evolve with improvements in technology to reach new efficiencies, and remain competitive.

The client, a large insurance organisation, briefed Business Analysts Pty Ltd (BAPL) to assist them in the implementation of a new system that would underpin their financial support functions.

Finance

The client, a large organisation with a market capitalisation of $4.7 billion briefed Business Analysts Pty Ltd (BAPL) to integrate financial systems. The client wanted to innovate the way they lend, and to improve the overall customer experience. This meant that the client had to connect 3 new systems to their existing core system. The core system was over a decade old and could not be replaced as part of the project.

ERP

The client, a large organisation with a market capitalisation of $980 million briefed Business Analysts Pty Ltd (BAPL) to lead the implementing of an ERP system to significantly improve the efficiencies across the organisation.

Insurance

A plethora of existing work instructions, process maps, policies and procedures were dispersed across the organisation. No overarching method to identify duplicates, conflicts, or gaps existed. These inefficiencies and major gaps impacted the performance of the entire organisation. They also hampered efforts in enterprise architecture, business cases, testing, organisational change management, corporate data model, capacity planning, customer experience management and software vendor selection.

Utilities

The client, a large utility that manages $10 billion of assets briefed Business Analysts Pty Ltd (BAPL) to design and implement a business process management system to significantly improve the efficiencies across the organisation.

Health

The client, a large hospital network (4 large hospitals, 16,000 staff and approx 1000 beds) briefed Business Analysts Pty Ltd (BAPL) to design and implement a system to significantly improve the management of patient referrals from GPs into the hospital system.

Global Mining

The client sought a solution to manage the approval processes and associated documentation for a number of major energy capital projects (projects up to $100 million in value). Working with the team from the Corporate Information and Technology function of a major global mining company, BAPL was brought in to decrease the $500k annual expense of using external contractors to manage an outdated and inefficient internal process.

Village Roadshow Theme Parks

Having acquired full ownership of Australia’s iconic theme parks and associated accommodation assets, VRTP engaged Business Analysts Pty Ltd (BAPL) to assist with a business transformation program to consolidate, integrate and align business applications, particularly SAP, with the organisations’ corporate (Village Roadshow Limited) functions.

Construction

One of Australia’s leading contracting and property development businesses, needed to better define and manage its business processes including those linked to several information technology projects currently in progress. Prior to the involvement of BAPL, the company’s approach was unstructured and inconsistent resulting in each division having its own IT system that performed the same functions.

BA Managed Service

The client had previously engaged contract business analysts (BAs) through recruitment companies to supplement their internal BAs for project and initiative delivery.

The client had the following issues using contract BAs found through recruitment agencies:

BA Practice Capability

The client, a large organisation with a market capitalisation of $8,000 million, briefed Business Analysts Pty Ltd (BAPL) to assist them to build a business analysis practice to significantly improve business analysis across the organisation.

Not-for-Profit

The client, a large independent industry-funded body, briefed Business Analysts Pty Ltd (BAPL) to provide them with business analysis to improve end-to-end value streams across the whole organisation.

Justice

The client, a large government agency, briefed Business Analysts Pty Ltd (BAPL) to provide them with business analysis to improve process redesign and system integration solutions across the criminal-justice agencies (Police, Justice, Corrections, and Communities).

Superannuation

The client, a large superannuation firm, briefed Business Analysts Pty Ltd (BAPL) to review a previously implemented process framework for the investment arm of the business in preparation for the implementation of a new investments solution.

The findings from BAPL’s review showed that the framework was not scalable across the business, and was not reflective of the services delivered. BAPL was asked to develop a new process framework based on industry best practice to enable cross- functional alignment and synergy.

Education

The client, a large government body in the education sector with an annual budget of around $9 billion, briefed Business Analysts Pty Ltd (BAPL) to identify and implement a range of continuous improvement activities for the major/minor enhancements process on one of their core programs of work.

Utilities: Water Quality and Catchment Conditions

Our client, a Queensland Government–owned water utility
with over 700 permanent staff and approximately $1 billion in annual turnover, had several teams within the client’s Scientific Services division who were responsible for monitoring and reporting on water quality and catchment conditions. The client wanted a clearer understanding of how these teams interrelate, with a view to restructuring the teams to maximise efficiency while improving health and safety standards.

They engaged Business Analysts Pty Ltd (BAPL) to deliver value streams, business process models, and resource/logistics modelling to inform an optimised future state for the teams through detailed business analysis.